AI, the future of business management?
AI or artificial intelligence is starting to get a lot of attention. For now, it seems to belong in the realm of science fiction.
But many specialists are looking into the subject to prove that AI theories will soon move into practice.
Some experts even claim that from this year, the operational applications of AI will multiply and will mainly be used in the business management sector.
AI, what is it exactly?
The definition of artificial intelligence has always seemed quite ambiguous, but to put it very simply, it is a set of theories and techniques developed to produce machines capable of simulating human intelligence very closely.
These are systems put in place by scientists, following extensive research using cutting-edge technologies, with the aim of creating robots or computers with an intelligence that comes as close as possible to that of humans.
Machines will therefore be able to reason, to interact in a “natural” way with people, to be trained to carry out very specific tasks in a company, to process a mass of data, to understand and analyze models and patterns that are undetectable to humans, to progress in a exponential in its capabilities and performance.
Artificial intelligence is not only about computer science, but also about neuroscience, philosophy and mathematics.
Its first notion was tackled in the 1950s by mathematician Alan Turing and since then AI has never ceased to fascinate scientists.
AI in today’s management world
Have you ever heard of Deep Learning , neural networks or personal assistants? These are expressions that have entered our lives in recent years.
And the truth is that these terms all refer to the existence of artificial intelligence nowadays. Admittedly, the techniques and systems are still not very impressive, but enormous progress is expected in the near future.
The most advanced companies have already developed their own AI application. IBM is the best example in this category with its Watson Assistant which combines two AI services (Watson Conversation and Watson Virtual Agent) to give enterprises a revolutionary conversational experience.
The fields of finance and medicine have already adopted Watson. It is true that AI is still rather modest in the world of management, but developments can already be seen and specialists are confident given the breathtaking advances in research.
The impact of AI on the management of tomorrow
According to experts , artificial intelligence should soon be able to take care of various tasks previously occupied exclusively by humans in the context of business management . Entrepreneurs can already delegate document management to a competent machine. This system is called RPA or Robotic Process Automation.
Predictive maintenance which limits the risk of production stoppages is also another example, as is logistics management.
But the performance will surely meet impressive improvements in the future for the managers to perform their work with more ease.
The AI will be able to sort CVs efficiently , predict sales, detect fraud or even provide answers to the various requests made by customers by telephone or e-mail.