The role of an Interim Manager in the telecommunications sector
The telecommunications sector has been undergoing visible change for several years. More than 90% of French people have a laptop and more than 70% own a computer.
Whether it’s the Internet, mobile devices… more and more French people are connected.
In this dynamic and profitable sector, Interim Managers occupy a central place.
What is the role of Interim Managers in the telecommunications sector? What can they bring to companies in the sector?
Here is everything you need to know about the Telecommunications Transition Manager .
Why hire an Interim Manager in telecommunications?
In an evolving and dynamic sector, it is complex to accurately predict and anticipate technological developments.
Furthermore, telecommunications is a particularly competitive sector where Customers easily change supplier. As a result, it is difficult to accurately predict Customer needs and behavior.
In this context, an Interim Manager can put his expertise and knowledge of the sector at the service of the telecommunications company to help it evolve and gain profitability in three very specific areas:
- Anticipate marketing developments in the sector,
- Anticipate the needs of its audience,
- Anticipate technological and technical developments.
An Interim Manager with significant experience in the telecommunications sector will then be able to bring real added value to the client company, by putting his knowledge of the processes and issues at its service.
The Interim Manager in the telecommunications sector may be called upon to intervene in certain very specific situations:
- Marketing of a new phone/computer model,
- Implementation of a new site,
- Change of direction.
What positions does an Interim Manager in telecommunications hold?
In the telecommunications sector, an Interim Manager can hold a wide variety of positions. Here are some examples of strategic positions where companies in the telecommunications sector can call on external skills:
In charge of the strategic development of a BtoC sales position in a telecommunications company (internet solutions, fixed telephony, mobile, etc.) He will then be responsible for supervising and structuring the team of teleconsultants. Significant experience as a call center manager will be required.
In charge of the customer relations division: here again, this position requires significant experience within a call center. Customer relationships are indeed central in the particularly competitive telecommunications sector, where customers can be volatile.
Responsible for the design and implementation of a marketing campaign on the occasion, for example, of the arrival on the market of a new product.
Telecom Engineer: The Transition Manager will intervene to implement new functionalities on an existing product or to create a new tool from scratch.
What profile for an Interim Manager in the telecommunications sector?
The profile of Interim Managers in telecommunications is changing significantly depending on the positions held.
However, the telecommunications sector requires very specific skills:
The Transition Manager must be fully aware of the technologies and rules governing the telecommunications sector, particularly with regard to data security, interoperability and end-user protection.
He must be able to lead a team of specialists and supervise projects with high added value.
The telecommunications sector is evolving and subject to permanent change: an Interim Manager must therefore above all be versatile and able to adapt to changes in the sector.
Sensitivity to new technologies and IT are necessary prerequisites.
Unlike many sectors of activity, experience in telecommunications is not necessarily required for all positions: It is possible for an interim manager to deploy his activities in telecommunications by having experience in another sector. This makes it possible to have a global vision and possibly to develop skills which will then be transferable to operators.
The role of an interim management firm is to delegate a Manager whose abilities will be adapted to the expectations of their Clients: it must therefore identify, recruit and train the interim Manager who will be delegated within the company.
What is the cost of an Interim Manager in telecommunications?
An Interim Manager represents an average cost of €1,500 per day, a rate which will be strongly impacted by various elements: the qualification of the Interim Manager, the horizon of the mission, the region where the company is located, the challenges of the mission, the supervised team…
To this base cost are often added significant bonuses on objectives.